Order Management Senior Specialist hos AB InBev Europe

Publicerat för 1 vecka sedan

Seniority Level: Entry level

#DreamBig

The purpose of the Order Management Senior Specialist is to own the order taking process within the Belgium market. Working closely with internal stakeholders to provide the most efficient and cost effective service while working to pre-defined SLA’s.

At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Leffe and crafting meaningful moments are what inspire us. 

We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.

Cheers to dreaming big!   

What will you be doing:  

  • Own the end-to-end process of customer order placement analysing stock and forecasts
  • Own the end-to-end process of customer contacts, from first contact to final resolution & communication back to the customer
  • Capture all incoming requests from customers via e-mail/phone/other channels
  • Drive continuous improvement within the Order Taking scope (automation, digitalization, volume uplift)
  • Download reports and communicate with the business
  • Maintain a strong relationship with internal business partners/stakeholders
  • Monitor and solve customer´s and CX agent´s ad-hoc requests and issues, as well as potential system failures that don’t require interaction with customers
  • Ensure all requests are treated within the pre-determined Service Level Agreement parameters

What you'll bring:  

  • Fluency in English required. Dutch is beneficial.
  • Customer facing (Front Office) experience is preferred
  • Experience with working in an SAP environment (or other ERP system) is an advantage
  • Knowledge of our business/FMCG operations, or related fields is an advantage
  • Basic Excel skills
  • Great attention to detail
  • Problem solving experience and leading the resolution of the issue
  • Able to work on own initiative, prioritize workload effectively and follow up on projects
  • Work in a multi-cultural environment
  • Team player

We also offer great Benefit & Perks package!

  • Benefits for you and your family to help your physical and mental health
  • Competitive parental leave and pension contributions (2,5%)
  • 25 days holidays per year
  • Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
  • A beer allowance to enjoy our brands
  • Meal vouchers
  • Employee networks to support diversity and inclusion
  • Local Bonus
  • 26 weeks paid leave for primary caregivers
  • ‘Return to Work’ program

What you can expect from us:  

In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience. 

So if you dream big but are concerned you’re not a perfect fit against the job description, we’d still encourage you to apply. You may be just the right candidate to help us create a future with more cheers.

As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

If this sounds like the incredible opportunity you’ve been waiting for, apply today.

#LI-ABI ZoneEUR