Customer Service Representative at Xylem Water Solutions


Xylem |ˈzīləm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
The Role: Xylem seeks to hire a Customer Service RepresentativeThe Customer Service Representative performs customer service duties in support of field sales efforts while managing multiple priorities. Excellent communication, interpersonal skills and attention to detail are required in order to communicate with internal and external customers in a competent and professional manner while ensuring accurate order entry.

Essential Duties/Principal Responsibilities:

  • Participation in Xylem Watermark volunteer activities
  • Process all customer orders in the assigned area or for the assigned product line(s).
  • Answer software inquiries relating to product selection and updates
  • Answer all customer inquires for pricing and delivery information.
  • Issue RMA's to customers that need to return items.
  • Make warranty / repair / replace decisions or refer to appropriate person if unsure. Authorizes repair centers for warranty repair up to the value of the item. Issue credit memos as required.
  • Communicate new product information to the customers.
  • Communicate any pertinent customer information to the sales reps.
  • Sell additional products to customers when they are on the phone.
  • Perform telemarketing functions as required.
  • Responsible for first attempt for "Get Paid" program resolution.
  • Open and update customer master records.
  • Communicate accurate customer pricing information.
  • Release pick lists to shipping for on-time delivery.
  • Determine best shipping method for order based on service and price.
  • Perform back up duties for absent CSR's as applicable.
  • Other duties as assigned
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
  • College diploma or experience in a technical role, preferable mechanical pumps
  • Minimum one year experience in a similar position.
  • Excellent computer skills, including, but not limited to Microsoft Word, Excel, Outlook, and Powerpoint and preferably prior experience with BPCS software.
  • Excellent written and oral communication skills, including the ability to demonstrate courtesy and tact when dealing with customers and co-workers.
  • Bilingualism an asset

Preferred Qualifications:

  • Previous general support of industrial products or applications

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • Long periods for sitting, answering phone calls, working at a computer, infrequent ability to move around
  • Dealing with unhappy or angry customers
  • Typical office environment, use of computer, phone, printer

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We foster a positive, equitable and progressive workforce and are committed to accommodating applicants with disabilities throughout the hiring process. We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact Human Resources, Christy Walsh at .

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