AMCB Collections Supv II- Falmouth at Toronto-Dominion Bank

Company Overview

Job Description

Supervises day-to-day activities of a larger collections unit, or section of a unit ensuring that processes are conducted efficiently and timely and according to established policies and procedures
Assigns, prioritizes and monitors work of staff
Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary
Supervises between 8 and 20 employees
Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees
Participates in development and management of department budget, including managing collections activities in own area to an assigned charge off budget goal
Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management
Audits staff work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are maintained
Monitors and records staff performance; Provides coaching and counseling as needed with the direction of Unit Manager
Prepares and communicates performance assessments for staff supervised


Must be eligible for employment under regulatory standards applicable to the position.
Associate’s degree required; Bachelor’s degree or work experience equivalent to Bachelor’s degree preferred
5+ years’ experience required
Strong understanding of collections activities and specific unit practices
Detailed knowledge of related legal and regulatory guidelines
Supervisory experience preferred
Strong problem solving skills
Proven organizational ability
Advanced Communication skills, both verbal and written
Experience with related systems and software
PC skills


Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.


40 hours/week


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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