Procurement Officer at Appirio


We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as Procurement Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Responsibilities:

  • Ensures all incoming Procurement Services requests: PR to PO / Helpdesk queries / Chats are responded/treated on a day-to-day basis within the agreed SLA and accuracy;
  • Meeting SLAs, Dashboard Reports, Escalation process;
  • Methodical with a process orientated approach to work;
  • Propose improvement initiatives – participate to quality improvement projects;
  • Participate to meetings related to robotic process automation and propose improvement ideas for efficiency increase;
  • Perform problem analysis, including root cause analysis for escalations;
  • Create different reports for Business / internal purpose;
  • Provide support to end users & team members;
  • Ensure adherence to process essentials and compliance to customer requirements;
  • Provide training to new joiners;
  • Organize (prepare documentation) and provide training to client key users & to client suppliers on regular & ad-hoc basis;
  • Active participation to all client and internal projects/programs.

Requirements:

  • Fluent in written and spoken English;
  • Procurement domain knowledge;
  • Helpdesk/Customer care experience
  • Experience using Procurement systems (preferable Ariba, SAP, SRM) and ticketing tools (SNOW);
  • Excellent customer service/communication skills;
  • Highly Quality focused with excellent attention to details;
  • Analytical thinking;
  • Very good knowledge of Microsoft Excel;
  • Proactivity: assume responsibility, actively involved;
  • Ability to keep tight deadlines, planning and organizing capacity;
  • A bachelor's degree in any stream.

Benefits for working with us:

The chance to work for Employer of the Year 2023!
  • Competitive salary with attractive set of social benefits:
  • Private Pension Plan;
  • Monthly Benefit budget;
  • Medical insurance;
  • Life insurance;
  • Christmas bonus;
  • Relocation package for candidates outside of TIMIS county;
  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
  • Personal development in a multinational working environment through nice extracurricular activities with the team;
  • Professional development through a variety of training programs (hard/soft skills);
  • BOOKSTER opportunities;
  • Nice designed and central business office;
  • Coffee and tea on the house;
  • The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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