Contract Management with German hos Appirio


Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Contract Management role.

What should I bring to the table?

  • Fluency in English and German: good speaking, writing and comprehension skills in business context.
  • Minimum of Baccalaureate Degree.
  • Previous experience with Order Management, Contract Management is a plus.
  • Familiarity of MS office tools: outlook, excel.
  • Basic Understanding of Order to Cash/Sales Order Management process / Customer Fulfillment / Contract Management processes.
  • Knowledge in Oracle R12 ERP/ SAP instance would be an advantage and preferable.
  • A clear focus on superior customer service and continuous business performance improvement.
  • Experience in analyzing performance metrics and managing proactively for continuous improvement.
  • Demonstrated capacity to apply statistical measures to workflows and performance monitoring.
  • Task and goal-orientated, with high energy levels and strong attention to detail.
  • Capable of prioritizing issues and working with a sense of purpose and ownership.
  • Analytical, with strong problem-solving skills.
  • Thinking process – Be proactive, ask and perform work.
  • Planning – Ability to plan the steps to be taken to achieve objectives.
  • Accountability – Taking personal responsibility for actions.

What will my future role be about?
  • Manage Contracts during their lifecycle.
  • Responsible for proactively managing and maintaining all aspects of the Service/Lease contracts during their life cycle.
  • Ensuring the accurate and timely invoicing of revenue.
Manage Billing
  • Prepare billable data to ensure contracts are ready to bill to include collection and validation of usage data.
  • Provide billing data where appropriate.
  • Manage exception reports.
Manage Contract & iBase Changes
  • Validate contract change requests.
  • Oversee automated and conduct relevant manual changes.
  • Execute mass updates when applicable.
  • Send requests for PO renewals.
  • Proactively resolve customer queries, looking for causes not just the symptoms.
  • Prepare and send credits and debits.
  • Change trial contract end dates. Dispute handling
  • Ensures correct and timely completion of disputes in order to realize customer satisfaction.
  • Acts within the SOX rules.
  • Manage Contract Lifecycle processes.
  • Ensure Contracts are price indexed and/or prolonged in line with relevant Terms & Conditions 3rd Party Service Providers.
  • Send PO’s and other relevant data to 3rd Party Service Providers and ensure that contracts are aligned with the service provided by the 3rd Party.
  • Manage Terminations.
  • Obtain end meter readings if applicable.
  • Terminate contracts and inform relevant parties.

What's in it for me?
  • Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
  • Great career opportunity with a leading international outsourcing company.
  • Opportunity of personal development in a multinational working environment.
  • Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employee’s needs.

Contract/Setup Management- Level 1

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